Handling and Return Policy
Pralines,Truffles, Nama,Trail Mix Barks, Bars, Superfood Chocolates
Handling and Replacement
- Handcrafted Chocolates must be stored in a cool, dry place and away from direct sunlight, heat and humidity.
Store it at 14-18ºC, thaw out for 5 minutes, the best temperature to taste
chocolates to bring out the flavorful notes is at 22-25ºC
Handcrafted chocolates, each piece may slightly vary in weight. It is recommended to consume this within 3 weeks from receipt.
- Please do not place the handcrafted chocolates in hot areas, keep it refrigerated and keep it away from meat, vegetables and fish.
- Inspect the item upon receipt, our in-house delivery guy will provide a 3 minute waiting time for you to confirm that the item delivered is in good condition.
- If the product was damaged during delivery or in transit, we will be glad to replace it and delivered to your home on the next business day with no extra charge.
- Once item had been accepted, this is deemed completed.
- If you have a complain to our delivery guy, please email us your concern.
- We recommend that you take the necessary precautions and care based on any related existing allergies.